Frequently Asked Questions

Is there a fee for this service?

No! We do not charge fees for our services beyond what is covered by your insurance. You are still responsible for copays, co-insurance and deductibles.

Do you take insurance?

Yes, we accept ALL insurances. If you have an HMO, you will need to call and change your primary care practice to SoZen Integrative Health and Wellness (sometime listed under Dr. Kimberly Feltner) or may incur are higher out-of-pocket expenses.

What do I need to sign up?

Signing up is very easy; simply reach out to our office and let us know you want to have our providers care for you. You will need to complete consents for treatment; either online, via the patient portal or on paper. 

If you live in an assisted living community, please let the nursing staff know that you wish to transfer your care to SoZen.

How often am I seen by a provider?

Several factors are considered to determine how often visits occur. Depending on your healthcare needs, well-check visits may range from monthly to quarterly.

Acute illness visits are scheduled for the next time a provider is in the community. Most of our providers are in communities at least once a week and in certain communities, we have a provider onsite daily. If there is an acute issue that can’t wait until a provider is in the community next, we can triage your care with community staff input to get you the care you need IMMEDIATELY. We can also schedule a telehealth visit.

How can I see my healthcare records?

The fastest method is to provide you access to the patient portal. We can also provide access to your records to anyone you wish. We can also send you records by mail, e-mail or fax. Simply ask!

What should I do if I have an urgent medical concern after hours or in an emergency?

If you are an independent living resident, we urge you to call 9-1-1 or go to your nearest urgent care

If you are an assisted living resident, please inform the nursing staff immediately. They have 24/7 access to our providers and can triage your care.

For NON-URGENT life threatening matters, our staff is available to you Monday through Friday from 8:00 AM to 5:00 PM

What should I have ready for my appointment? 

If you haven’t shared them yet, we ask that you please have copies of insurance cards, updated list of medications and any recent relevant medical records

What if I need medication refills

We are more than happy to refill medications to a pharmacy of you choosing. Please give us at least 2-3 days to complete the request. Please DO NOT wait until you run out of medication to call us ESPECIALLY If you use a mail-order pharmacy.

Can a family member or friend be present or called during my visit?

Absolutely!

What payment methods are accepted?

We accept all major credit/debit cards, checks or electronic payments via ACH, Zelle, Venmo, Paypal or CashApp.

What if I have questions regarding my bill?

Simply call the office and we will be more than happy to assist you.